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ACLS System Communications

At yesterday’s Branch managers meeting, we discussed how to respond to the feedback we received about responding to the 2009 quality of work life survey. As you recall, we decided to focus on the area of communication to improve the quality of work life at ACLS.

The feedback (3 responses) sent to Jennifer was anecdotal and hard to select an appropriate direction to respond. There seemed to be a under-current of a theme around “trust.” At the conclusion of the discussion yesterday, we decided to create a staff ombudsman or staff advocate. The staff ombudsman would serve as the “spokes person” for library staff. Pat Merrbach agreed to serve in that role.

If at any time, you do not feel comfortable making a suggestion or comment directly, please send it to Pat so that it can be heard. Pat is willing to receive your ideas, comments, suggestions, complaints, gripes, etc etc in email., paper, anonymous note. Pat has taken the Girl Scout oath that your name will remain anonymous.

thanks and thank you Pat.

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